Terms of Service

⚠️ DRAFT. Must be reviewed by a lawyer before publication. This is prepared text, not legal advice. It does not take effect until reviewed by a lawyer admitted to practise in Austria.

Version: 2026-08-22 · Effective: to be confirmed

1. Who you are contracting with

The SevaOS service — the SevaOS app, the site https://seva.seetouch.me and the web cabinet https://app.seetouch.me — is provided by:

to be confirmed, to be confirmed, to be confirmed, Austria to be confirmed · to be confirmed · VAT: to be confirmed Register: to be confirmed · Trade supervisory authority: to be confirmed

These six lines are not a formality: § 5 ECG (Austria) requires disclosure of the name, address, contact, tax number, registration details and supervisory authority. A missing line is a breach in its own right, whatever the rest of the text says.

Below: "we", "the platform". You: "you", "the user".

These terms take effect when you create an account, or when you keep using the service after we notify you of a change.

2. What this platform is

We provide the place and the tools: chat, rooms, courses, live classes, payment. The classes are run by schools — independent teachers and organisations.

The important consequence, worth understanding up front:

A school decides what it teaches, not us. We are not an editor and we do not review every lesson. If material did not suit you, or you disagree with a teacher, that is between you and the school.
We are responsible for running the platform and for acting on reports. The procedure is in document 7.
A school is responsible for its classes, promises and prices. What it must observe is set out in the Teacher Agreement (document 5).

3. Age

You must be at least 16 to use the service. By creating an account you confirm that you are.

If a child watches classes, the account must belong to a parent, and an adult is responsible for what happens.

4. Your account

You register with an email address you have and control.
The account is personal. Do not share access: course access is tied to the account, not to whoever is sitting next to you.
Look after your password and your key recovery phrase. We do not know your recovery phrase and cannot restore it — lose it and no one can bring your encrypted history back.
If you notice a sign-in that was not you, tell to be confirmed and change your password.

5. Your content

Everything you write and upload stays yours. We claim no rights to it.

So the service can work, you give us a limited permission to store, transmit and display your content to the people you addressed it to — the members of your room and school. No wider. The permission is free of charge, lasts while the content is in the service, and ends when you delete it.

We do not use your content for advertising or model training and do not pass it to third parties beyond what delivery requires.

You are responsible for what you publish: that you have the right to, and that it breaks neither the law nor the community guidelines.

6. Rules of conduct

The community guidelines (document 3) are a binding part of these terms. In short:

🔴 Zero tolerance for objectionable content and abusive users. Insults, harassment, threats, incitement to hatred, sexual content, content involving children, calls to violence or self-harm, and deception for money are prohibited without warning and without exception.

Also prohibited:

impersonating another person or school;
spam and recruiting people into unrelated projects;
circumventing payment, sharing access to paid courses, downloading and redistributing video;
attacking, overloading or probing the service without our written permission;
harvesting other users' data automatically.

Every user can report a message or a person and block them. How that works and how to appeal a decision: document 7.

7. Class recordings and calls

A class may be recorded. If it is:

your track is recorded only with your explicit consent — by default it is not;
while recording is running it is visible to everyone, including whether you specifically are being recorded;
consent can be withdrawn at any time; withdrawal takes effect immediately and deletes what was already recorded.

Details and periods: recording-retention.md.

8. Purchases

Purchase terms, prices, refunds and the right of withdrawal are in document 4 ("Purchase Terms"). It forms part of these terms.

In short: different channels have different sellers. When you buy on the website the seller under the contract is the school; when you buy inside the app through Apple's store it is to be confirmed. Who you address a claim to depends on where you paid; the receipt always names the seller. Who accounts for VAT is decided by law and may be a different person — this does not affect your price (document 4, §1).

9. 🔴 Classes are not medicine

Yoga, breathing and meditation practices are not treatment and not a substitute for medical care. Neither the platform nor a school diagnoses or prescribes.

Consult a doctor before starting a practice, especially if you have heart or circulatory conditions, high or low blood pressure, epilepsy, spinal injuries, if you are pregnant or recently had surgery, or if you have mental health conditions that intensive breathwork could aggravate.

Practise at your own pace. If you feel unwell, stop. The decision to practise remains yours; the correctness of instructions and warnings is the school's responsibility.

10. Availability

We do our best to keep the service running but do not promise it will never fail. Planned maintenance and outages happen, including at our providers.

We may change and develop features. If a feature you paid for disappears, we will tell you and refund the unused period.

11. Liability

For intent and gross negligence we are liable without limitation.
For slight negligence we are liable only for breach of essential contractual duties (those without which the contract loses its purpose), and up to the typical foreseeable damage.
Liability for loss of life, bodily injury or damage to health, and liability under the Produkthaftungsgesetz, is not limited by anything in this document.
We are not liable for the content of schools' classes or for users' conduct — but we are responsible for acting on reports (document 7).
Your mandatory consumer rights under Austrian law and under the law of your own country are not restricted by this section.

12. Suspension and termination

We may restrict or end access if you breach these terms or the community guidelines, if the law requires it, or if your conduct endangers others.

The order is: a warning first, except where the harm is obvious and immediate (threats, sexual content involving children, intrusion) — there the block is immediate.

Any decision can be appealed, and a human reviews the appeal: document 7.

You may leave at any time by deleting your account in the app (document 8).

13. Changes to these terms

We announce material changes in the app and by email 14 days in advance. If you disagree, you may terminate and delete your account before the change takes effect; any paid, unused period is refunded.

14. Law and disputes

Austrian law applies, excluding its conflict-of-law rules. If you are a consumer, this does not deprive you of the protection of mandatory rules of the country where you habitually reside.

A dispute with a consumer may be heard by the court where the consumer lives or where to be confirmed is established, at the consumer's choice. For businesses, jurisdiction lies where to be confirmed is established.

Before going to court, write to to be confirmed — most matters are settled by email.

Out-of-court dispute resolution: to be confirmed. Participation is voluntary; we do not undertake an obligation to participate unless expressly stated. (The EU's online dispute resolution platform ceased operation in July 2025 — links to it in older templates are obsolete.)

15. Additional terms for apps from the App Store

This section is required where the app is distributed through the App Store. It concerns the relationship between you, us and Apple.

These terms are between you and to be confirmed, not Apple. Apple is not a party to them. We alone are responsible for the app and its content.
Licence. You are granted a non-transferable licence to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
Maintenance and support. We alone provide maintenance and support. Apple has no such obligation.
Warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. Apple has no other warranty obligation with respect to the app; anything further is our responsibility to the extent permitted by law.
Product claims. Claims relating to the app — product liability, failure to conform to legal or regulatory requirements, consumer protection and data protection claims — are addressed to us, not to Apple.
Intellectual property. If a third party claims the app infringes its rights, we, not Apple, will handle that claim.
Export compliance. By using the app you represent that you are not located in a country subject to a U.S. embargo and are not listed on any U.S. government list of prohibited or restricted parties.
Contact. Questions about the app: to be confirmed, to be confirmed, to be confirmed.
Third party terms. When using the app you must comply with applicable third party terms (for example, your mobile data plan terms).
🔴 Apple and its subsidiaries are third party beneficiaries of these terms and, upon your acceptance, have the right to enforce them against you as a third party beneficiary.

16. Miscellaneous

If a provision is found invalid, the rest remains in force.
You may not assign your rights under these terms; we may, on reorganisation, with notice.
Headings are for reading convenience and do not change meaning.
The source version is Russian (02-terms-of-service.ru.md); this is the English translation. In case of discrepancy the Russian version prevails.

17. Related documents

All of them form part of these terms:

Document	About
Community Guidelines	what is and is not allowed
Purchase Terms	prices, sellers, refunds, withdrawal
Moderation Policy	reports, blocks, appeals
Privacy Policy	data
Account Deletion	how to leave and what remains
Class Recordings	consent and retention

“To be confirmed” in place of a detail means exactly that: the value has not been filled in yet. We do not put invented data here.